Conditions of Use

Terms and Conditions

Thank you for taking the time to look at our terms and conditions.

Ordering Online

Making a purchase online is easy. Just browse through the store and add the required products to your shopping cart. At checkout you will be asked to select how you would like to pay. After your payment is complete you will receive an automatic order confirmation. This is only to indicate that we have received your order. It does not indicate that a contract exists between us. You will receive another email when your order has been dispatched.

Out of Stock Items

We try to keep our website as up to date as possible. If we receive an order for an out of stock item there are a few things which may happen. If the item is due in we will contact you to find out if you are happy to wait and have your order sent complete. We also occasionally send a part order and follow on with the goods when they arrive in stock. We will always communicate to let you know what we are planning to do and wait for your acceptance. Please make sure that you leave a number, preferably a landline, that we may contact you on or an email that you regularly check. Having this information makes the ordering process much smoother for you and us.

If in the event of an item being out of stock either permanently or we are not sure of the timescale you will be refunded accordingly. Credit cards payments are taken automatically by a third party. We aim to refund any amounts within 7 days of order being despatched but more often than not it is the same day. We no longer accept cheques. If we have made a mistake with your order please contact as soon as possible so we may rectify the problem.

Shipping and Delivery

Orders are despatched in the order we receive them. Orders are sent via royal mail. We reserve the right to use a courier depending on the weight or value of your order. This will require a signature upon delivery. Method of delivery is at our discretion. Overseas postage is charged at the cost shown on the site when ordering. If it is considerably less than this amount to post we will adjust the charge accordingly. If it is a considerably larger amount to post we will contact you with the cost and you may review your order. The majority of our orders are sent the working day following the day the order was placed but please allow 3-5 days before despatch. Royal Mail states that any claims for loss cannot be made until 15 working days after despatch. We therefore will only send out a replacement or a refund after the 15 days since despatch. We have a flat rate postage for UK orders. This is at present set at £2.90. You may order as little or as much as you like but the postage will always be £2.90.

Returns and Refunds

If in the event you have a faulty item, please contact us for a returns number and we will advise you of our procedure. You will need to send the items back to us with this number and proof of postage. Please DO NOT send an item back without contacting us first. In the event of the item being faulty we will refund the postage cost. In the event of you changing your mind for any reason we are happy to exchange or refund for an item provided it is unopened and in the original packaging. In these circumstances we are not liable for the cost of postage and will charge postage on the replacement items. We will refund to the payment system you made the payment with.

Product images on the website are for guidance only. Colour will vary on different monitors. You may return the product for a refund provided it is unopened and in its original packaging. In these circumstances we will not be responsible for postage costs. Refunds will be made to the original payment system. Please contact us for a returns authorisation number before sending.

We reserve the right to change these Conditions from time to time, without notice to you and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

Your use of the online store signifies your acceptance of our full terms and conditions.

Contact email: sales@justamemory.co.uk